Marco Steinberg, Finnish Innovation Fund on designers leading re-design of public services

Marco Steinberg, Director of Strategic Design, Finnish Innovation Fund whose work includes: Helsinki Design Lab; the Design Exchange; and Low2No. He talks about: what projects have been successful and how do you measure success; working at the margin to change services; using committees of experts to help design services; how to negotiate the decision-making process; and looking to do things that will save lives.