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Jessie Cunnett on what a hospital would be like if patient engagement was hard-wired

Jessie Cunnett, Patient and Public Involvement on: what it means to hard-wire patient engagement; the need to feed real patient experiences into the process; how systems of accountability work and fail; and an example of a best practice hospital (Addenbrooke’s in Cambridge, UK) that focuses on quality of care, doing regular surveys of patient experiences.

December 17, 2012 by Editor
Video viewed 149 times.
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